We're sorry to hear you're having difficulties with the game. If the problem is related to gameplay (difficulty understanding the game or finding it hard to be successful), take a look at our gameplay guides or speak to other club owners in our community on Discord. 

If the problem is a bug or technical issue, there are a few troubleshooting steps that you can try which might help to resolve things:

• You can clear the cache (memory) in the game by going to the in-game settings menu and tapping 'Clear'.
• In many cases, restarting the game can help to resolve any issues you're experiencing.
• A poor or unstable internet connection can affect the game's performance, so please check that
  your WiFi or mobile data connection is good. 
• Remember that CLUB is designed to be played on mobiles - the game may not function correctly on other devices (like tablets).  

If you continue to experience difficulties, don't hesitate to get in touch with Support so that we can assist you further. The more information you can provide, the easier it will be for us to help you:

• Your User ID 
• Your device and operating system 
• A description of the issue you're experiencing
• What you were doing when this happened
• Whether it happens all the time or just sometimes
• Any screenshots or recordings that could help us to understand what you're experiencing

We will try to resolve your issue as soon as possible.